🌍 EN / VI / ID | 📂 Policy
Warranty, Treatment Support & Refund Policy
DIVA Skin Clinic Poipet — Transparent Policy for All Services
DIVA Skin Clinic Poipet | WhatsApp: +855 97 855 7200 | Open 12PM – 3AM
📋 Table of Contents
1. About This Policy
2. Product Authenticity Commitment
3. Client Rights Before Treatment
4. Warranty Conditions
5. Forms of Support
6. What Is Not Covered
7. Refund Policy
8. How to Request Support
9. FAQ
10. Contact
1. About This Policy
At DIVA Skin Clinic Poipet, this Warranty, Treatment Support, and Refund Policy exists to protect both clients and the clinic. It ensures that every service is handled fairly, professionally, and consistently for all clients — whether Vietnamese, Indonesian, Filipino, Cambodian, or international.
This policy applies to all services at DIVA Skin Clinic Poipet: skin treatment, laser treatment, injectables, skinboosters, PMU, body treatment, whitening infusion, weight management support, and all other aesthetic services.
(VI) Chính sách này áp dụng cho tất cả dịch vụ tại DIVA Skin Clinic Poipet nhằm bảo vệ quyền lợi của cả khách hàng và phòng khám — đảm bảo mọi dịch vụ được thực hiện công bằng, chuyên nghiệp và nhất quán.
(ID) Kebijakan ini berlaku untuk semua layanan di DIVA Skin Clinic Poipet untuk melindungi hak klien dan klinik — memastikan setiap layanan ditangani secara adil, profesional, dan konsisten.
2. Product Authenticity Commitment
All branded injectable products, skinboosters, regenerative treatments, whitening infusion products, and weight management products used at DIVA Skin Clinic Poipet are sourced from verified, reputable suppliers.
Products may carry supplier labels, authentication seals, batch numbers, and expiry dates. This applies to: Botox, HA Fillers, Rejuran, Profhilo, Skinboosters, Mesotherapy products, Whitening infusion products, and Weight management products used at our Poipet clinic.
3. Client Rights Before Treatment
Before any branded injectable or product-based treatment at DIVA Skin Clinic Poipet, clients may request to inspect the product directly. Clients may check:
Brand name and product name
Expiry date and batch number
Seal or packaging condition
Supplier label or authentication mark if available
Dosage or concentration as discussed during consultation
Product verification must be requested BEFORE the session begins. Once opened and used, packaging may be disposed of per clinic hygiene protocol.
4. Warranty Conditions
Clients may be eligible for warranty or treatment support if ALL of the following conditions are met:
The treatment result shows no significant improvement compared to the initial assessment and agreed treatment scope
A complication or unusual reaction is confirmed to be from a technical error on the clinic's side
The client followed all aftercare instructions provided by DIVA Skin Clinic Poipet correctly and consistently
The client did NOT use outside skincare, self-treat, or receive treatment elsewhere during recovery without informing the clinic
The client contacts DIVA Skin Clinic Poipet within the warranty period — not after it has expired
The client provides clear photos, treatment date, session history, and information about all products used after treatment
5. Forms of Support
Review consultation and skin assessment
Follow-up guidance related to the treatment performed at DIVA Skin Clinic Poipet
Treatment plan review and adjustment
Product or skincare support if appropriate
Monitoring of unusual reactions related to treatment
Complementary correction or additional treatment if a confirmed technical error from the clinic's side is identified
6. What Is NOT Covered by Warranty
Dissatisfaction based on expectations that were not aligned with consultation — results that were explained as unlikely during consultation are not covered
Results that vary due to individual skin response, lifestyle, sun exposure, or aftercare non-compliance
Reactions caused by outside products not provided or approved by DIVA Skin Clinic Poipet
Clients who visited another clinic or self-treated during the recovery period without informing DIVA
Skin concerns that developed from a different cause unrelated to the treatment performed
7. Refund Policy
Refunds at DIVA Skin Clinic Poipet are considered on a case-by-case basis. A refund may be considered when:
A confirmed technical error from the clinic's side is identified after full review
A paid service cannot be performed due to the client's medical condition identified at clinic
A product is confirmed to be inauthenticated — refund applies to product cost only
Refunds are NOT applicable for:
Dissatisfaction based on unrealistic expectations not aligned with consultation
Results that vary due to individual skin response, lifestyle, or aftercare non-compliance
Voluntary cancellation of a prepaid treatment course without a confirmed medical reason
Reactions from products used by the client outside of clinic recommendations
8. How to Request Support
To request warranty consideration, treatment support, or refund review at DIVA Skin Clinic Poipet:
Contact DIVA Skin Clinic Poipet via WhatsApp +855 97 855 7200 or Telegram @diva_glow_poipet
Provide your treatment date, services received, and description of the concern
Submit clear photos of the concern if applicable
Avoid applying new products or receiving treatment elsewhere before contacting DIVA
9. FAQ — Warranty and Policy
How long is the warranty period?
Warranty duration depends on the type of service. Details are discussed and confirmed before or at the time of treatment at DIVA Skin Clinic Poipet.
Berapa lama garansi treatment di DIVA Poipet? (ID)
Durasi garansi tergantung jenis layanan. Detail disampaikan sebelum atau saat treatment di DIVA Skin Clinic Poipet.
Chính sách bảo hành bao lâu? (VI)
Thời gian bảo hành tùy theo loại dịch vụ. Chi tiết được thông báo trước hoặc tại thời điểm điều trị tại DIVA Skin Clinic Poipet.
Can I get a refund if I'm not happy with results?
Refund eligibility depends on the specific situation. Results that vary due to individual skin response or lifestyle are generally not eligible for refund — this is explained clearly during consultation.
What if I have a reaction after treatment?
Contact DIVA Skin Clinic Poipet immediately. Do not apply new products or visit another clinic before contacting us.
📍 DIVA Skin Clinic Poipet — Poipet, Cambodia
📱 WhatsApp: +855 97 855 7200 | Telegram: @diva_glow_poipet
🕐 Open: 12:00 PM – 3:00 AM | By Appointment Only
💬 Send your concern or photo. We advise before you visit.
🔗 Tags: warranty skin treatment Poipet | refund policy clinic | bảo hành điều trị da | garansi treatment Poipet | hoàn tiền clinic | client rights aesthetic Cambodia